Shipping
USA SHIPPING
-FREE SHIPPING: 3-5 Biz Days - Order Total = $75-$199.99 USD
-FREE EXPEDITED SHIPPING: 1-3 Biz Days - Order Total = $200+ USD
-Standard Shipping: 3-5 Biz Days - $8 USD
-Expedited Shipping: 1-3 Biz Days - $30 USD
-DELIVERY DATE DOES NOT INCLUDE 24 HOURS FOR ORDER PROCESSING
-NOTE: We are not liable for delayed shipping based on the carriers lost/delayed logisital systems. Once we pass the package to the carrier and it gets scanned into their system - they are solely responsible.
-Also, if you provide an incorrect address, we will not be able to reship for free. Please text us @305-699-3677 if you have more questions.
Lost Delivery? DId you sign up for Shipping Insurance?
CAN SHIPPING
-FREE CANADA SHIPPING: 7-14 Biz Days - Order = $150+ USD
-Standard Canada Shipping: 7-14 Biz Days - $14-21 USD (Depending on Weight)
-SHIP DATE DOES NOT INCLUDE 24 HOURS FOR ORDER PROCESSING
DUTIES / CUSTOMS FEES
The Customer is responsible for ALL additional customs charges or fees once your package has left our facility.
-Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
TRACKING YOUR SHIPMENT
-You can track your order with the tracking information provided in your shipment notification e-mail.
-If you can't find the email, check your SPAM/JUNK Folder
-If not there - please email us at: Orders@WhiteFlamingoLash.com
CHANGING SHIPPING ADDRESS
-Shipping addresses cannot be changed if an order has been fufilled. We will do our best, but it the customer's responsibility to enter a correct address or get in contact with us before we fufill the order.
LOST OR STOLEN PACKAGE
-Once an item has been delivered to the listed address, we no longer can claim it with the carrier as missing.
If you believe that your package was lost or stolen, please first check with delivery service for confirmation using the tracking #. We also suggest that you ask neighbors or others that may have access to the delivery location. We strongly recommend that ship to a location that is safe and can not be easily accessed by people.
-Once a package is updated as "Delivered" by the carrier service, we are unable to provide a replacement order.
-If you feel like your item has been stolen, please file a claim with USPS + file a police report. We will need these items to complete a free reshipment.
-USPS Claim - click here
1. Track Package to confirm delivery status
2. Complete Help Request
3. Submit Missing Mail Form
-Police Report - Check with your local police station for more information for stolen package.
-Send all forms to us so we have records of the stolen or missing package and then we can begin process for reshipment.
INTERNATIONAL LOST/STOLEN PACKAGE
We are unable to reship international packages including Canada at this time.