START A RETURN
All of our products carry a 30-day Return Policy.
If you are not satisfied with your product, AND the product is NOT used, opened, damaged, and is in its original packaging - you can return it for a refund within 30 days of delivery.
You have 30 Days from the delivery date to start a return.
And 40 days from the delivery date to return the products.
If you do not we will not accept your return. No exceptions.
Returns will be subject to a $6 return shipping fee (USA) and $12 return shipping fee for (CAN) which will be deducted from your refund.
Other international locations please contact us.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Products marked Final Sale cannot be returned.
For international returns, return shipping and any reverse duties are the responsibility of the customer.
#1 - Email us at: Hello@WhiteFlamingoLash.com
#2 - DM us on Instagram @White.Flamingo.Lash
Please let us know how we can help and we can start from there. We will get back to you within 24 hours :)
First, read above and confirm your return is eligible for a return. Then to initiate a return, contact our customer support team at: Orders@WhiteFlamingoLash.com. In your email, include: (1) your name, (2) phone number, (3) Order #, (4) product you wish to return, (5) proof of purchase, and (6) a brief summary of your reason for return.
If we accept your request, then returns will be subject to a $6 return shipping fee (USA) and $12 return shipping fee for (CAN) which will be deducted from your refund.
Once your return has been created, you will receive a pre-paid return shipping label via email. Using the provided label, please may drop off your package at any Post Office or USPS location.
NOTE: We reserve the right to limit returns, and to track returns initiated from the same name, email address, billing address, mailing address, or IP address. In the event we believe that a customer or potential customer has been or is likely to take advantage of our return policy, or otherwise purchase products for reasons other than personal use, we reserve the right to deny sales or returns to any customer.
White Flamingo Lash 1067 Market St. UNIT 4004 San Francisco, CA 94103